Summary/Objective:
The Sales Coordinator is responsible for providing high-level customer service to both external and internal customers. This role will be responsible for efficiently entering orders, monitoring purchase orders and coordinating fleet vehicle retro-fits of company products nationally. This position works directly with EchoMaster Fleet Production Manager and Director of Wire Harness Production to ensure wire harness creation and shipment details and shipment dates. This position works with the Director of Wire Harness Production to create and manage SOP processes for the EchoMaster Fleet facility.
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Key Responsibilities:
• Monitor incoming purchase orders from leasing companies.
• Accurately enter box and harness orders @ EFS
• Work across functions to effectively manage deadlines.
• Coordinating fleet vehicle retro-fits of company products nationally
• Contact national installation base for labor quotes of customer specified products.
• Describe in detail the work required to installers.
• Negotiate a fair labor rate.
• Supply information to sales managers for quoting.
• Data entry of quotes matched to purchase orders.
• Weekly follow-up with drivers and installers on progress of installation completion
• Payment of installers for completed work in conjunction with accounting team.
• Display a firm understanding of company merchandise and part numbers.
• Assist in daily inventory cycle counting as needed.
• Monitor location of parts in the warehouse.
• Manage sales acknowledgements, tracking updates, and delivery updates.
• Create sample orders for Product Development.
• Responsible for RA questions and for coordinating field work for Product Development.
• Ability to recognize and address inventory shortages for upcoming shipments and processing Return Material Authorizations.
• Work closely with sales teams to effectively communicate with customers.
• Exceed customer service expectations with timely and accurate responses to requests.
Requirements:
• Ability to provide the highest quality customer service.
• Ability to communicate professionally, whether on the phone, in person, or via e-mail.
• Attention to detail.
• Ability to work in a fast-paced environment.
• Ability to efficiently manage time and work effectively towards deadlines.
• Collaborative and team-focused
Required Education and Experience:
• High school degree or equivalent
• Advanced experience with Microsoft Word, Excel, and Outlook
• 3+ years of Sales Coordinator experience
• Experience in fleet, automotive or motorized industries a plus.
Supervisory Responsibility:
No direct supervisory responsibilities.
Environmental/Physical Requirements:
• Indoor offices with controlled temperature.
• Occasional exposure to warehouse settings with no temperature control.
• Crouching, kneeling, standing, walking, pushing, and lifting occasionally.
• Operating computer, telephone, voicemail, and other office equipment regularly.
FLSA Status: Exempt
Hours – Full Time: 7am – 4pm (60 minute lunch), Monday – Friday
Position Location:Elkhart, IN
Travel:No travel required
ADA/EEO: The employer will make reasonable accommodations in compliance with the American Disabilities Act of 1990. AAMP Global provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.
