AAMP Global, designer and manufacturer of aftermarket and OEM vehicle technology, is looking for a Product Manager to join its global high performance integrated audio team. Stinger and AudioControl are iconic brands in the car audio space, and behind the brands we have a team of audiophiles, meticulously designing and engineering speakers, subs, amps, and other audio accessories and components. Giving drivers worldwide, studio quality sound in any vehicle on the road.

An integral part of the audio team, the Product Manager will be responsible for managing multiple new product development projects ranging from vehicle-integrated audio products to audio installation accessories. Reporting to the VP of Integrated Audio, this role will be key to the success of the next phase of the product roadmap.

Responsibilities include (but are not limited to): product design, active collaboration with engineering resources, project management, product evaluation and testing, global vendor management, assist with manuals and internal training, and working with internal teams such as sales, training, and marketing to ensure successful product launch.

The Ideal Candidate

• Experience and passion for car audio – understanding of the technology behind the products, and able to transform market needs to products and solutions
• Experience and understanding of vehicle electronic systems, integration technologies, and related installation methodology
• Strong attention to detail
• Firm understanding of project design to ensure efficient and effective launch from product conception through commercialization
• Able to work on multiple projects simultaneously with aggressive timelines
• Understand how to collaborate with cross-functional teams to drive the most successful outcome to projects
• Strong understanding of the manufacturing process, and experience managing multiple global vendor relationships
• Ability to manage product development projects
• Own the quality of the product and work with quality engineering team to ensure new products adhere to the standards Stinger and AudioControl demand
• Prepare all required product documentation or data including Technical Requirement Documents (TRDs) and RFQ’s
• Interacts with other functional groups, customers and vendors to coordinate technical and schedule matters and to successfully launch projects on time.

What you will need…

• 5+ years relevant experience working with car audio products and global manufacturing factories
• Must have a proven track record of product development project management with conclusive results.
• Strong interpersonal skills; ability to work collaboratively with peers in cross functional areas; work cooperatively with management
• Proven experience managing multiple, fast paced projects, with on time and on budget launches
• Ability to communicate effectively; verbal and written; strong presentation skills
• Ability to work extended hours; may include domestic and international travel at times which can include evenings and/or weekends

Position could be located in either Clearwater, FL or Ontario, California.

The Customer Solutions Specialist is responsible for providing high-level customer service to both external and internal customers. Specialists provide customers with in-depth knowledge of company products and promotions. This role is part of an effective and collaborative team in order to process customer orders or returns according to the established company policies and procedures. The CS Specialist will also assist inbound callers to either route them to the correct extension or assist with their inquiries.

Key Responsibilities:

• Work closely with sales teams to effectively communicate with customers.
• Provide out of office coverage with CS team for Sales Staff.
• Exceed customer service expectations with timely and accurate responses to requests.
• Assist any CS team member with workload overflow.
• Invoice processed return authorizations per established guidelines.
• Collaborate with Technical Services department to resolve customer service related issues.

Requirements:

• Ability to provide the highest quality customer service.
• Ability to communicate professionally, whether on the phone, in person, or via e-mail.
• Ability to efficiently manage time and work effectively towards deadlines.
• Collaborative and team-focused

Required Education and Experience:

• High school degree or equivalent
• Advanced experience with Microsoft Word, Excel, and Outlook
• 3+ years of customer service related experience
• Experience in installing vehicle audio, video or safety related products is preferred but not required.

Supervisory Responsibility:

No direct supervisory responsibilities.

Environmental/Physical Requirements:

• Indoor offices with controlled temperature
• May sit for long periods of time
• Crouching, kneeling, standing, walking, pushing, and lifting occasionally
• Operating computer, telephone, voicemail and other office equipment regularly

• Must be able to lift up to 25lbs on a regular basis

FLSA Status: Non-Exempt

Hours – Full Time: 9am – 5:30pm (30 minute lunch), Monday – Friday

Position Location: Clearwater, FL

Travel: No travel requirements

ADA/EEO: The employer will make reasonable accommodations in compliance with the American Disabilities Act of 1990. AAMP Global provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

AAMP Global restlessly pursues innovative ways to enhance what moves you. Global manufacturer of mobile aftermarket technology for consumer and commercial vehicles; developing safety solutions under EchoMaster, smartphone connectivity under iSimple, highperformance audio enhancement under Stinger and Phoenix Gold, and OEM integration solutions under Autoleads and PAC. AAMP enables you to define your drive, one vehicle at a time, anywhere in the world.

We are currently seeking an Embedded Firmware Engineer to join our engineering team. As an Embedded Firmware Engineer, you are responsible for the design, development and validation of the next generation of in-vehicle electronic solutions and infrastructure.

What you are signing up for…
The position will be based in our Clearwater, FL headquarters reporting to the Director of Engineering. The person in this job will be primarily responsible for firmware development of after-market automotive electronic products in the infotainment or safety space. This includes products related to vehicle headunit\radio replacement, audio interfacing, vehicle camera systems, and\or smart device connectivity.

In this role, you will analyze product requirements, select appropriate technologies, determine OEM vehicle systems interfacing requirements, develop embedded hardware and software solutions, and perform in-vehicle testing. This position is best suited for a motivated individual, who enjoys collaborating with a close-knit, skilled, multi-discipline, small to medium sized engineering team and thrives on solving problems and learning new technologies. You work well with others but are self-sufficient and leverage your engineering experience to architect and develop quality products and encourage others by example. You are driven by the need to ‘wear many hats’ and enjoy being exposed to wide ranging technologies like MCU development, audio processing, video systems, RF technologies, databases, PC applications, mobile applications and more.

Key Responsibilities:
▪ Work closely with the Product Management group to determine project requirements and priorities

▪ Be solely responsible for a project, or lead or participate in a small development team
▪ Manage workload on multiple simultaneous projects with fast design cycles
▪ Develop design documentation, flow charts and implementation work breakdown

▪ Utilize collaboration and version control tools
▪ Design and develop firmware for microcontrollers
▪ Perform board bring-up of prototype units
▪ Develop device drivers and board support packages for custom hardware
▪ Create product application firmware
▪ Team with engineering technicians to validate product functionality
▪ Create test fixtures for production testing of product
▪ Maintain knowledge of new technologies
▪ Suggest, or be involved in discussion of, new product ideas
▪ Interact with other functional groups, customers, and vendors to coordinate technical matter and to contribute technically on projects

Requirements:
▪ An undergraduate degree in electrical engineering, computer engineering or similar; 7+ years of progressive engineering experience
▪ Demonstrated ability to take a project from scoping requirements, through design and implementation
▪ Expert knowledge of the C programming language
▪ Comprehensive experience with design and development of firmware for microcontrollers
▪ Experience with ARM Cortex-M MCU firmware development (e.g. NXP Kinetis or LPC, STM32)
▪ Experience with serial protocols and low-level drivers (e.g. I2C, SPI, USB, CAN, UART, etc.)
▪ Experience with custom board bring-up
▪ Experience with ‘bare metal’ firmware development
▪ Experience with RTOS based firmware development
▪ Excellent problem-solving, design, development, and debugging skills
▪ Strong interpersonal skills; ability to work collaboratively with peers in cross functional areas; work cooperatively with management
▪ Familiarity with version control systems such as Git
▪ Experience in a small R&D organization is preferred
▪ Ability to self-manage, multi-task, and keep track of simultaneous ongoing projects including some customer interaction
▪ Ability to divide tasks into appropriate ability level for other engineers on the team
▪ Ability to communicate effectively; verbally and written
▪ Ability to occasionally work extended hours; may include travel at times which can include evenings and/or weekends
▪ Must hold a valid Driver’s License

Preferred Experience:
You will be part of a multi-functional engineering team, with opportunities to work in many disciplines. Experience in one or more of the following areas is preferred, but not required:
▪ Experience with Zephyr RTOS and FreeRTOS
▪ Experience with CAN or other automotive communication busses
▪ Experience with JIRA and Confluence
▪ Knowledge of digital signal processing (DSP) of audio
▪ Experience brining up custom hardware
▪ Development with RF technologies such as Bluetooth Low Energy or WiFi
▪ Audio or video system development
▪ Ethernet AVB \ TSN
▪ Embedded GUI development (e.g. Qt)
▪ Embedded Linux development
▪ A working knowledge of electrical schematics
▪ Experience with digital and analog electronics design
▪ Mobile application development (Android and\or iOS)
▪ Experience communicating from desktop and web applications to hardware devices (e.g. via Bluetooth or USB)
▪ Web service APIs (PHP, Node.js)
▪ Database management (SQL, MySQL)
▪ Desktop application development (C#,.NET/WPF)

AAMP Global provides competitive salary, robust benefits and 401k matching. If you are interested in applying, please email your resume and cover letter today!

We are currently seeking an IT Systems Engineer to join a dynamic and visionary global IT department. As the IT Systems Engineer, you will be responsible for a wide range of IT infrastructure activities, the implementation of special projects as well as support of the daily business, network and systems via the Service desk. The IT Systems Engineer works closely with the Director of Infrastructure & Cybersecurity to define the processes across the global organization. This position monitors AAMP’s customer facing websites, performs server maintenance and troubleshoots any issues.

Key Responsibilities:

• Provide desktop support to users at AAMP Global including but not limited to hardware, phone issues, and software
• Manage all aspects of the Onboarding and offboarding experience of all users
• Maintain our Microsoft Active Directory servers and replication
• Deploy and troubleshooting new and existing networks (mainly Cisco and Meraki vendor hardware)
• Lead in installing, administering, and managing hardware, software, and peripheral components
• Lead in maintaining our Avaya VoIP telecom system with 3rd party vendor support
• Deploy and maintain our server infrastructure across all locations
• Maintaining and supporting IT applications and licensing in both Cloud and On Premise
• Help improve functionality, and eliminate redundancies across the company.
• Evaluate the company’s network infrastructure; advise and implement new technologies as appropriate (hardware, software, services, etc.) to support the company globally.
• Maintain security of all proprietary data; provide complete backup of all computer systems in case of system failure or disaster.
• Identify and mitigate security risks; develop and execute projects aimed at improving information security capabilities; develop a disaster recovery plan.
• Assist in the development of potential new application systems; as well as on-going management and troubleshooting of current applications.
• Act as lead help desk resource.
• Support and maintain our wordpress websites with 3rd party vendor
• Lead and preform system integrations during acquisitions

Requirements:

• 6+ years of working knowledge of Microsoft AD (on-site), Windows Server, O365, Azure AD, Teams, OneDrive
• Experience with IT backup procedures with Veeam Backup and Replication
• 4+ years of Experience with cloud deployments and support (AWS preferred)
• Experience with advanced authentication methods – ADFS, Radius, Duo Security proxy
• Experience integrating and migrating various IT systems (mainly O365, windows AD, Azure, AWS, SharePoint, etc.)
• 6+ years knowledge of Group Policy, DNS, DHCP, FTP, WSUS, and Software/desktop deployments
• 4+ years knowledge of protocols sush as TCP/IP, UDP, SMTP, SNMP, NFS, FTP, SSH, Telnet
• Experience and knowledge of NAS and SAN storage technologies
• 4+ years of experience deploying and maintaining SQL databases as well as writing queries
• Superior written and verbal communications skills, coupled with highly developed interpersonal skills.
• Ability to make decisions, prioritize and meet or exceed deadlines in a rapidly changing environment.
• Experience with network design, configuration, installation, maintenance, support and troubleshooting, including TCP/IP networks supporting VoIP telephone. Solarwinds Orion is a plus
• Maintain knowledge of current and emerging technologies
• 6+ years of progressive IT experience in a fast-paced, high growth business.
• Lift 50lbs+ equipment to be moved, rack and stack

Required Education and Experience:

• Minimum of four-year degree from accredited college or university in computer sciences, business administration, mathematics, or related field; MBA preferred.
• 6 + years of progressive IT experience in a fast-paced, high growth business in a global hands-on environment.
• Any Microsoft, Cisco, AWS Certifications
• Maintain knowledge of current and emerging technologies

Supervisory Responsibility:

No direct reports

Environmental/Physical Requirements:

Must be able to sit and stand for long periods of time

FLSA Status: Exempt

Hours – Full Time: Monday – Friday with the ability to work variable extended hours; may include travel at times which can include evenings and/or weekends.

Travel: Travel to satellite company locations including warehouse facilities required.

Position Location: Clearwater, FL

ADA/EEO: The employer will make reasonable accommodations in compliance with the American Disabilities Act of 1990. AAMP Global provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

Paid Media Specialist

Fun Fact: It is estimated that the number of miles you spend behind the wheel in your lifetime could get you to the moon and back three times. Shouldn’t those miles be safe and fun? We think so too. Which is why our mission is to improve those miles through technology.

If you agree, and the idea of being a part of a growing marketing team that connects drivers to technology gets you more revved up than a triple venti latte on a Monday morning, stay with me, you may have just stumbled upon your perfect gig, your new home, the next place where you will create many amazing things, and have a darn good time doing it.

Who We Are?

At AAMP Global we are Advancing Vehicle Technology. Our solutions are engineered to ‘unleash the wow’. We give drivers the features they crave, leveraging the latest in in-vehicle technology on and off-road. Our brands are leaders in their categories, with over 30 years delivering high-quality, leading-edge solutions in vehicle integration, multimedia, safety, and high-performance audio.

The Position

The Paid Media Specialist is a key position within the DTC team who will contribute to our eCommerce growth through optimizing our paid advertisement. We have an active community of brand enthusiasts for our Stinger Off-Road and Stinger Audio brands. This role will also be responsible for:

• Own keyword selection and audience targeting for optimizing PPC campaigns on various channels and marketplaces
• Conduct market research and competitive analysis to identify new opportunities for reaching target audiences
• Participate in forming attractive and concise copy across multiple channels to support paid & organic search strategies
• Report & Analyze campaign and KPI performance data and provide recommendations for optimization
• Create Google campaigns and Amazon campaigns, with a proven track record of optimizing these campaigns to hit aggressive ROAS goals
• Stay current with industry trends and developments in digital media

Who You Are?

• 2+ Year experience with developing, monitoring, and optimizing campaigns across Google ads manager, Amazon paid ads, and Meta (Facebook) adverting
• 2+ Year experience with conducting keyword research and analysis utilizing research tools like SEMRush, Moz, Ahrefs, or similar
• Strong understanding of Google Analytics, Google Tag Manager, and Google Merchant Center
• Amazon seller central experience is a plus
• Strong technical and analytical skills to understand account metrics and performance to drive decisions with measurable results
• Comfortable performing in a very fast-paced environment and concurrently managing multiple projects/deadlines with a can-do attitude

Technical Support & Customer Service Representative

Do you love helping people, solving problems, and making someone’s day? Keep reading if this sounds like you. We are looking for an innovative, personable, punctual, and highly motivated individual to join the AudioControl division of the AAMP Global family of brands. Extensive training, tools and support are provided for our fast-paced, challenging, yet highly rewarding working environment. If you are one who has excellent interpersonal and problem-solving talents, has top-notch phone, computer skills, and loves helping others, we want to hear from you!

RESPONSIBILITIES

• Engage with customers over the phone and via e-mail, provide support and resolution, act on questions, help our customers, be a true problem solver and team player!
• Provide support for all our home audio products via phone and email.
• Take first-response calls to AudioControl and field them to the right department, expert, or team member.
• Assist in the creation of content for internal and external technical training and support documentation.
• Have an enthusiasm to learn our products and tackle more complex technical issues with our distributors, dealers, and end-users.
• Support our external rep and dealer teams in helping them achieve their goals. Be willing and able to travel for trade shows and events as required to provide support to our customers, team and brand.
• Support the team and business with wide range of general administration activities that we must complete to keep the wheels turning throughout the office.
• Work with our team on various other activities including social media, internet pricing review, customer information, product testing, training, trade show attendance and other growth opportunities.
• Logging and maintaining customer records in Zendesk & Netsuite.
• Other duties as assigned.

SKILLS & ATTRIBUTES

• Our candidate will have a passion for audio and video.
• They will have a background and be proficient in offering technical support across a wide range of products related to home electronics.
• They will have excellent communication skills, be a natural customer advocate, a world-class problem-solver, have strong organization and planning skills with the ability to operate in a fast moving, customer focused, dynamic culture!
• Use of MS Office (notably Word, Excel, Outlook/Teams).
• An enthusiastic self-starter with motivation and initiative to continue to grow within their role.
• Must be able to multi-task and adapt to changing priorities based on business/team needs.