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Senior Product Manager, Connectivity

We are looking for a Senior Product Manager to join our team who has an innovative mind-set, high energy and the drive and tenacity to develop a global product range from initial concept to sale. In this role, you WILL have a real impact on the growth and overall success of the business, and you don’t have to navigate the organizational maze to make a difference.

What you are signing up for…

This position will be at our Clearwater, FL location reporting to the General Manager for the Safety, Convenience and Integration categories. In this role, you will provide leadership in developing and growing new and existing products in the Convenience Grab and Go category, drive business growth and profitability, manage the project deliverables and work with all support functions to meet commitments. The person in this job will be primarily responsible for the product design and rate setting for new products, then taking the necessary actions to maintain superior business results for assigned products. Key activities include competitor and market analysis, rate development, monitoring premiums and losses by segment and in total, rate indications, and preparing filing information. Essentially, you will be the subject matter expert in the category of focus.

Your day-to-day responsibilities…

  • Drive and support the project team deliverables, meet commitments and deadlines
  • Lead a cross functional team to manage the product category
  • Understand the global consumer for your product category; be the subject matter expert in consumer behaviors
  • Understand the competitors and their product(s); how does AAMP’s product have a unique selling proposition
  • Understand the market trends, consumer trends, and technology trends
  • Understand regional regulatory requirements or restrictions, working closely with local authorities
  • Create idea generation sessions to drive new product ideas
  • Own the quality of the product and drive improvements
  • Make the product easy to use, easy to install, easy to sell
  • Drive the financials to meet gross product margins
  • Design new products and/or processes; make modifications to existing products and/or processes; maintain awareness of product technology requirements
  • Prepare all required product documentation or data including Technical Requirement Documents (TRDs) and RFQ’s
  • Interacts with other functional groups, customers and vendors to coordinate technical and schedule matters and to successfully launch projects on time.
  • Provide necessary product information/updates for Monthly Operation Review (MOR) meetings
  • Create and/or support development of installation instructions and user operation guides
  • Supervise and direct suppliers to leverage suppler resources in the development of new product
  • Participate in engineering critical design reviews

What you will need…

  • An undergraduate degree in engineering, science or similar; 10+ years of progressive engineering experience; or equivalent combination of education and experience is required; master’s degree preferred
  • Must have a proven track record of project management with conclusive results.
  • Experience working with Grab and Go convenience product(s), market and customers is preferred.
  • Must be able to lead/manage a results driven team
  • Strong interpersonal skills; ability to work collaboratively with peers in cross functional areas; work cooperatively with management
  • Ability to communicate effectively; verbal and written; strong presentation skills
  • Electro Static Discharge ESD protective training and electronics handling techniques preferred
  • Ability to work extended hours; may include travel at times which can include evenings and/or weekends

Customer Service Representative

We are looking for a Customer Service Representative to join our Sales team. The ideal candidate will be someone who is high energy, positive and can work in a changing and fast-paced environment. This position will be located at our headquarters office located in Clearwater, FL reporting to the Customer Solutions Manager.

... summary of core responsibilities

The Customer Service representative will assist the Sales Group in their daily tasks to allow the Sales Group to concentrate on revenue producing activities. Day-to-day functions include and are not limited order review and entry, return authorization processing, answering and routing incoming calls, and identifying and implementing solutions when presented with problems related to invoicing, pricing and shipping.

  • Accepts, processes, and acknowledges customer orders and change orders, using computer data base
  • Receives and responds to inbound telephone calls, providing information and assistance regarding order status, product availability, technical support, and general information, as requested
  • Provides non-routine information to customers on new and/or upgraded products
  • Submits product literature to customers and representatives, as requested
  • Coordinates with other departments to help ensure customer satisfaction.
  • Maintains all aspects of work place organization
  • Performs other tasks or completes projects as requested by Supervisor

…what will you need to be successful

  • Requires broad experience and/or training in areas such as business administration, sales, retail and/or distribution; achieved by a combination of education and experience, equivalent to a minimum of 5 years
  • Prefer technical knowledge or automotive experience (ideally 12V installation)
  • Above average proficiency using Microsoft Office applications
  • Strong and clear communication skills; verbal, written and email is a must
  • Ability to multi-task, prioritize and time manage
  • Demonstrated ability in problem-solving skills; critical thinker
  • Must be accurate and attentive to details

This employer participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here:http://www.uscis.gov/e-verify/employees

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Job Type: Full-time

Job Location:

  • Clearwater, FL

Required education:

  • High school or equivalent

Required experience:

  • Customer Service: 5 years
  • Technical or Automotive: 2 years